Effective Date: 24th August 2023

1. Information We Collect

We may collect various types of information from you, including but not limited to:

• Personal identification information (such as name, address, email address, phone number)
• Payment and billing information
• Demographic information
• Reservation and booking details
• Guest preferences and special requests
• Information from your interactions with us, including emails, correspondence, and feedback

2. How We Use Your Information

We use the collected information for purposes including, but not limited to:

• Processing reservations and bookings
• Providing personalized services during your stay
• Sending booking confirmations and relevant updates
• Responding to inquiries and requests
• Improving our services and offerings
• Marketing and promotional activities (with your consent)
• Complying with legal obligations

3. Information Sharing

We may share your information with:

• Service providers and partners who assist in delivering our services
• Legal and regulatory authorities when required by law
• Business partners for joint promotions or offers (with your consent)
• Other guests (for example, in the case of event bookings)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Choices

You have the right to:

• Access, update, or correct your personal information
• Withdraw consent for marketing communications
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of cookies and similar tracking technologies

6. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

7. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

8. Updates to the Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review the policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or our Privacy Policy, please contact us at:

• Email: enquiries@thevincenthotel.com
• Phone: 01704 883 800
• Address: 98 Lord St, Southport, PR8 1JR

By choosing to stay with us, you acknowledge and agree to the terms of this Privacy Policy.

Last updated: August 2023